This is our Belief that we should be “Customer Focus” and meet with our objective of “Customer Delight”. At ALPS our objective is to ensure the “Business Continuity” of our esteemed customers.
For this we offer comprehensive support services for our ALPSeRetail product to all its customers in order to ensure a smooth and reliable functioning of software products.
We have a dedicated support center for easy customer accessibility and On-demand support.
By using this facility the customer can do following:
- Customers can register their calls.
- Our dedicated customer support staff tries to resolve the problem either by phone or remote access.
- If the call is not resolved remotely, the support staff visits the store/warehouse location and resolves the problem.
- Calls are kept pending in case of any bugs reported which are escalated to the development team, and the same is resolved once a patch is released by the development team.
- Any call registered at the center between 7:30 AM and 7:30 PM will be attended immediately by phone/ remote services. The calls will be resolved as follows :
- Show Stoppers within 3 working hours
- High Priority within 6 working hours
- Low Priority within 24 working hours